GameGuard FAQs - Frequently Asked Questions
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# Frequently Asked Questions
What is your Return Policy?
GameGuard stands behind the quality of all our products. Merchandise with obvious
manufacturer defects is always eligible for return.
GameGuard Customers may return items purchased online within 30 days. You must
return items in their original condition with all tags attached. Just click our
Customer Returns Manager button to print a return authorization and shipping label.
If you're having difficulty creating a return, you're welcome to contact our
Customer Service team at: 1.888.381.GAME(4263), Monday-Friday 8:00am-5:00pm Central.
### Clearance Items:
Any item listed with the terms "clearance," "Limited Edition," "Discontinued,"
"Final Sale," "Last Call," or "Warehouse Finds" are not eligible for a return or
exchange, and all sales are final. Clearance items may have minimal availability,
with limited size or color options.
What is the warranty on GameGuard Cooler Bags?
GameGuard Cooler Bags carry a 1-Year Limited Warranty against defects in material
and workmanship with dated proof of purchase. This warranty applies only to the
original owner. You will void the warranty if you use this product for commercial
use, structurally alter it, or subject it to stress beyond the physical limits of
the materials used in the body or components or damaged due to abnormal usage.
Please, take proper care to assure longevity and do not place sharp or pointed
objects inside your cooler.
This warranty is void if damage or malfunction is due to abuse, misuse, accident,
failure to reasonably maintain, improper installation or use, or unauthorized
alteration or repairs.
What is your Shipping Policy?
All orders received by 1:00 pm Central Time will typically ship to you within 48
hours of the next business day.
GameGuard's standard method of shipping is via Fedex Ground Economy. UPS Overnight
or UPS 2nd Day is available for an additional charge.
We also ship with UPS Ground Saver.
Learn more about our [shipping policy here.](/content/pages/faqs#/index.html)
Will GameGuard send an order confirmation via email?
Yes, when you provide your email address when placing an order, we will send you a
message confirming receipt of your order within 24 hours. GameGuard will send a
second email once your order has shipped.
How are back-ordered items handled?
Certain items are available in limited quantities or are subject to production
delays. We will do everything possible to secure these items and fill your order
quickly. If an item is unavailable, you will have the option of providing us with
your email address to inform you once that item is back in stock.
Can I save items in my shopping cart for purchase at a later date?
Yes. Items placed in your shopping cart and not purchased immediately will remain
there for 30 days.
Why is the price of an item in my saved shopping cart different from when I selected it?
Prices are subject to change — including temporary reductions as well as permanent
increases. The prices of items in your cart represent the current price for which
you will be charged.
What forms of payment do you accept?
GameGuard accepts PayPal, Google Pay, Amazon Pay, Meta Pay, and Shop Pay as well as
all major credit cards.
When I submit credit card information online, is it secure?
GameGuard.com has sophisticated encryption and authentication tools to protect your
credit card information security, and we will do our best to protect its security on
our systems. However, we cannot guarantee or warrant the security of any information
you transmit to or from our Web site, and you do so at your own risk. To help ensure
others will not have access to your credit card, we urge you to sign off your
account and close your browser window.
What is the credit card verification (CVV) number?
This number printed on your card safeguards when you purchase using your credit
card. For Discover, MasterCard, and Visa, the CVV is the last three digits printed
on the back of the card. American Express has the four digits printed above the
account number on the front of the card.
How can I reach you by telephone?
Please call 1.888.381.GAME(4263), Monday-Friday 8:00 am-5:00 pm Central.
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